Locked out of Voyant

Q - When attempting to sign into Voyant I am receiving a message that states my account is locked after several failed login attempts. Can you unlock my account for me. 

A - Voyant does not enforce an account lockout policy after a given number of failed login attempts.

However, if you are using the AXA Elevate release of our software, when logging in through their special version of our software we proxy your login credentials over to their platform to confirm that you have an active user account on the Elevate platform. The Elevate platform does enforce a lockout policy after a certain number of failed attempts to log onto their platform, which is what you are effectively doing when logging into Voyant for Elevate.

Unfortunately, Voyant cannot assist with unlocking your account on the Elevate platform but AXA's support team should be able to assist you. Their contact information is:

Online contact form: AXA Elevate Advisor Support
Email: elevate@axawealth.co.uk
Tel: 0845 6002399 or 08451299993 (lines open between 8:30am and 5:30pm Monday to Friday*)